Here are some Frequently Asked Questions the Aspire Registry receives from QUALITYstarsNY Participating Programs.
- My program is submitting our standards, and I’m worried my staffs’ applications won’t be processed in time. Can Aspire expedite the review process?
We do have systems in place that allow us to determine which applications need to be processed as soon as possible. Please note, however, this is NOT a guarantee that an application will be reviewed in time for your standards submission deadline.
To ensure you successfully meet your standards deadline, we recommend that you and your staff update and submit your profiles at least 6-8 weeks in advance.
- I don't agree with a verification decision made by the Aspire Registry team.
Members of the Aspire Registry have the right to appeal a decision made in the registry system regarding their individual or organization profiles. It is encouraged to review your employees’ profile status as well as any information added to the Organization Profile prior to submitting an appeal or contacting the Aspire Registry.