If you feel you have been mistreated or feel the Aspire Registry staff has not followed policies and procedures, you have the right to air grievances promptly, and an appeal process may be necessary. If you have worked with the Aspire Registry staff and are unsatisfied, you have the right to escalate your concern and contact the Aspire Registry Director, Olivia Lasala, at olivia.lasala@nyworksforchildren.org.